Q: I get “Wrong password” error, but all credentials are right. What is the reason?

A1: Some phones with special language software pack add additional sign in the password field, if your password starts with a digit. To fix the problem change password to English letters instead of digits

A2: Some handsets use a capital letter as the first letter in any input by default. As password is case sensitive, this can cause problems. Care should be taken to input passwords as intended regarding case sensitivity.

A3: In some handsets (Nokia 6233, 6288, 6280) when the password includes numeral, the handset adds an extra numeral to the password. In these cases, it is advised to change the passwords to lower case characters only.

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Q: Why am I banned for 30 minutes if I get many login failures, I know I tried to login correctly?

A: For obvious security reasons (identify theft), we implemented this measure for you and other users.

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Q: Can you add new features to your system?

A: Yes, we are doing it all the time. You can register our site and get all the updates. If you have any ideas on new services that you would like to have, please contact us at feedback@tjat.com.

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Q: Why do I get “Session timeout”?

A: If you have not been using your TJAT.com connection for 6 minutes or more, you will be automatically logged out.

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Q: Why do I get “No gateway reply” error?

A: Check your GPRS connection and reconnect. If the problem persists, it shows the overload on the backbone. Please inform us in the forum –  http://forums.tjat.com.

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Q: Why are some contacts shown with their ICQ number instead of nicknames?

A: You probably haven't set a nickname for the contact yet in your server-side contact list, only locally in your ICQ client. Update the contact in your normal ICQ client to fix this.

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Q: How can I remove messages from my history?

A: Automatic history cleaning is performed every 24 hours.

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Q: Why aren't there any icons?

A: The icons should appear almost on any phones (except the oldest). If you have any problem – send us an email to support@tjat.com with phone model, and will check the problem

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Q: Does the name "tjat" mean anything?